Resource Hub

Addiction

Nacoa, the National Association for Children of Alcoholics ……………. 0800 358 3456 Monday to Saturday, 10am to 7pm. For children and adults affected by a parent’s drinking, and for professionals. nacoa.org.uk

GamCare Young People’s Support Service …………………………………. 0808 8020 133 National Gambling Helpline, 24 hours every day. For under-18s at risk of gambling harm and for anyone worried about a young person. gamcare.org.uk

Bereavement

Child Bereavement UK …………………………………………………………….. 0800 02 888 40 Monday to Friday, 8am to 8pm, excluding bank holidays. Incorporates Winston’s Wish, which merged into it in May 2026. For bereaved children and young people up to 25, bereaved parents, and professionals. childbereavementuk.org

Child Death Helpline ………………………………………………………………….. 0800 282 986 Monday to Friday 10am to 1pm, and every day 7pm to 10pm. For anyone affected by the death of a child of any age. Staffed by volunteers who are themselves bereaved parents. childdeathhelpline.org.uk

Cruse Bereavement Support ……………………………………………………… 0808 808 1677 Monday, Wednesday, Thursday, Friday 9.30am to 5pm; Tuesday 1pm to 8pm. Closed weekends. cruse.org.uk

Hope Again, the youth site of Cruse …………………………………………… 0808 808 1677 The same line and hours as Cruse, above. Written by and for young people. hopeagain.org.uk

Grief Encounter ……………………………………………………………………….. 0808 802 0111 Monday to Friday, 9am to 5pm. For bereaved children, young people and their families. griefencounter.org.uk

Childhood Bereavement Network …………………………………………………….. no helpline A hub for professionals rather than a support line. Its map finds local bereavement services. childhoodbereavementnetwork.org.uk

Bullying

Coram Family Lives, incorporating Bullying UK ……………………………. 0808 800 2222 Monday to Friday 9am to 9pm; weekends 10am to 3pm. For parents and families in England and Wales. The bullying.co.uk address is currently unavailable. familylives.org.uk

Anti-Bullying Alliance ………………………………………………………………………. no helpline Resources and guidance for schools and professionals. anti-bullyingalliance.org.uk

Ditch the Label ………………………………………………………………………………. online only Moderated support community and social media, for ages 12 to 25. No phone line. ditchthelabel.org

Cancer

Macmillan Cancer Support ……………………………………………………….. 0808 808 00 00 Every day, 8am to 8pm. Open to family and friends as well as the person with cancer, so a pupil with a parent who has cancer can call. macmillan.org.uk

Children of Prisoners

Prisoners’ Families Helpline ………………………………………………………. 0808 808 2003 Monday to Friday 9am to 8pm; weekends and bank holidays 10am to 3pm. England and Wales. Run by Pact. prisonersfamilies.org

National Information Centre on Children of Offenders …………………………. no helpline Information and resources for professionals. nicco.org.uk

Children Missing

SafeCall, formerly the Runaway Helpline ………………………………………………. 116 000 Call or text, 10am to 10pm. Run by Missing People. This is no longer a 24 hour service: out of hours use Childline on 0800 1111, or 999. safecall.org.uk

Children’s Charities

Childline ……………………………………………………………………………………….. 0800 1111 24 hours, every day. Free, and calls do not show on the phone bill. For under-19s. Online 1-2-1 chat 24 hours; BSL through SignVideo Monday to Friday 8am to 8pm and Saturday 8am to 1pm. childline.org.uk

NSPCC Helpline ………………………………………………………………………. 0808 800 5000 Monday to Friday, 10am to 4pm only. This line is no longer open 24 hours. Email help@nspcc.org.uk 11am to 4pm daily, and email sent outside those hours is not received. Out of hours, contact children’s social care or the police. nspcc.org.uk

Action for Children ………………………………………………………………………….. no helpline actionforchildren.org.uk

Barnardo’s …………………………………………………………………………………….. no helpline barnardos.org.uk

The Children’s Society ……………………………………………………………………. no helpline childrenssociety.org.uk

Counselling

British Association for Counselling and Psychotherapy ………………….. no support line A register of therapists, and the route to raise a concern about a counsellor working with a pupil. Customer service 01455 883300. bacp.co.uk

Crime

Crimestoppers …………………………………………………………………………… 0800 555 111 24 hours, every day. Completely anonymous, so no caller details are taken and a report cannot be traced back for a safeguarding follow-up. crimestoppers-uk.org

Fearless, Crimestoppers for young people ……………………………………. 0800 555 111 24 hours, every day, plus an anonymous online form. The former fearless.org address now redirects. crimestoppers-uk.org/fearless

Domestic Abuse

National Domestic Abuse Helpline, run by Refuge ……………………….. 0808 2000 247 24 hours, every day. Live chat Monday to Friday 10am to 10pm and weekends 10am to 6pm. BSL weekdays 10am to 6pm. Interpreters available. nationaldahelpline.org.uk

Drugs

FRANK …………………………………………………………………………………… 0300 123 6600 24 hours, every day. Text 82111; textphone 0300 123 1099. Charged at standard rates, so it is not a freephone number. talktofrank.com

Faith

Muslim Youth Helpline ……………………………………………………………… 0808 808 2008 Every day, 4pm to 10pm, all year. Closed during the school day, so it is a route for pupils to use at home. myh.org.uk

Female Genital Mutilation

NSPCC FGM Helpline ………………………………………………………………. 0800 028 3550 Monday to Friday 8am to 8pm; weekends 9am to 6pm. Anonymous. Email fgmhelp@nspcc.org.uk at any time. Wider hours than the main NSPCC Helpline. nspcc.org.uk

FORWARD ……………………………………………………………………………… 020 8960 4000 Monday to Friday, 9.30am to 5.30pm. For FGM support ask for extension 1, or call 07834 168 141. forwarduk.org.uk

AFRUCA Safeguarding Children ………………………………………………………. no helpline Office lines only: London 020 7704 2261, Manchester 0161 205 9274, Monday to Friday 8.30am to 5.30pm. afruca.org

Forced Marriage

Forced Marriage Unit ……………………………………………………………….. 020 7008 0151 Monday to Friday, 9am to 5pm. Out of hours 020 7008 5000. Email fmu@fcdo.gov.uk. A joint Home Office and Foreign, Commonwealth and Development Office unit. The out of hours number matters before school holidays. gov.uk/stop-forced-marriage

Karma Nirvana ………………………………………………………………………… 0800 5999 247 Opening hours are not published. There is a separate route for professionals on the website. karmanirvana.org.uk

Housing

Shelter ……………………………………………………………………………………. 0808 800 4444 Monday to Friday, 8am to 5pm. Closed weekends and bank holidays, which matters for a Friday afternoon disclosure. england.shelter.org.uk

Looked After Young People

Coram Voice Advocacy Helpline ………………………………………………… 0808 800 5792 Monday to Friday, 9.30am to 6pm. Text 07758 670369. For children in care and care leavers. Calls from young people are prioritised over those from professionals. coramvoice.org.uk

Become Care Advice Line …………………………………………………………. 0800 023 2033 Monday to Friday, 10am to 5pm. WhatsApp 0786 003 4982. For young people in care and care leavers. becomecharity.org.uk

Mental Health and Suicide Prevention

Childline ……………………………………………………………………………………….. 0800 1111 24 hours, every day. For under-19s. Free, and calls do not show on the phone bill. childline.org.uk

Shout …………………………………………………………………………….. text SHOUT to 85258 24 hours, every day. Free on the major networks. Run by Mental Health Innovations. This is the crisis text route used by YoungMinds, Anna Freud and The Mix. giveusashout.org

Samaritans ……………………………………………………………………………………….. 116 123

24 hours, every day. Free, no age limit. Welsh language line 0808 164 0123. samaritans.org

CALM, Campaign Against Living Miserably ………………………………….. 0800 58 58 58 Every day, 5pm to midnight. Webchat and WhatsApp also. For anyone affected by suicide or suicidal thoughts. thecalmzone.net

Anna Freud Crisis Messenger ……………………………………………….. text AFC to 85258 24 hours, every day. Free on the major networks. annafreud.org

NHS 111, mental health option ………………………………………………………………….. 111

24 hours. For urgent mental health help that is not an emergency. Call 111 and select the mental health option, or use 111 online. 111.nhs.uk

Beat, the UK eating disorder charity …………………………………………… 0808 801 0677 Monday to Friday, 3pm to 8pm. England 0808 801 0677, Scotland 0808 801 0432, Wales 0808 801 0433, Northern Ireland 0808 801 0434. All ages, and no diagnosis is needed. beateatingdisorders.org.uk

YoungMinds Parents Helpline ……………………………………………………. 0808 802 5544 Monday, Thursday, Friday 9.30am to 4pm; Tuesday and Wednesday 9.30am to 6pm. For parents and main carers of a young person aged 25 or under, including kinship and foster carers. Not for the young person to call. youngminds.org.uk

Anxiety UK ……………………………………………………………………………… 03444 775 774 Advertised as 24 hours. Not a crisis service; urgent cases are directed to NHS 111 or Samaritans. anxietyuk.org.uk

SANEline ………………………………………………………………………………… 0300 304 7000 Every day, 4pm to 10pm. Age 16 and over only. SANE directs under-16s to Childline or The Mix. sane.org.uk

Mind Infoline ……………………………………………………………………………. 0300 123 3393 Monday to Friday, 9am to 6pm, excluding bank holidays. England and Wales. Support Line 0300 102 1234. Not a crisis service. mind.org.uk

Rethink Mental Illness ………………………………………………………………. 0808 801 0525Monday to Friday, 9.30am to 4pm, excluding bank holidays. England only, age 18 and over. Also for carers and professionals. rethink.org

OCD Action …………………………………………………………………………….. 0300 636 5478 Monday to Friday, 9.30am to 8pm. For people with OCD and the people around them, so parents can call. Volunteer staffed, with a call-back list. ocdaction.org.uk

OCD-UK ………………………………………………………………………………….. 01332 588112 Usually Monday to Friday, 9am to 12pm, subject to volunteer availability. Advice and support, not therapy or crisis support. ocduk.org

Bipolar UK Peer Support Line ……………………………………………………… booked online No number is published; the line is booked through the website for a call back. Age 18 and over, so not a route for pupils. bipolaruk.org

The Mix ………………………………………………………………………………………… online only For under-25s. The former 0808 808 4994 telephone line has closed. PeerChat, discussion boards, support groups and counselling online; for urgent support text THEMIX to 85258. themix.org.uk

Kooth ……………………………………………………………………………………………. online only Free online counselling and peer support, but only in areas where it is locally commissioned, and age ranges vary. Check availability in your area before signposting. kooth.com

YoungMinds ………………………………………………………………………………….. online only Information for young people and parents. Crisis support is through Shout. Medication information at youngminds.org.uk/young-person/medications. youngminds.org.uk

Anna Freud …………………………………………………………………………………… online only Resources for schools, families and professionals. annafreud.org

Mentally Healthy Schools ………………………………………………………………… online only Free quality-assured resources for primary, secondary and further education, run by Anna Freud. mentallyhealthyschools.org.uk

MindEd …………………………………………………………………………………………. online only Free e-learning for professionals. MindEd for Families is the version to give parents, at mindedforfamilies.org.uk. minded.org.uk

Migrant Children

Coram Children’s Legal Centre, Migrant Children’s Project …….. no telephone advice The service states that it does not offer telephone advice. Referral is by online form only, with a response target of two weeks, and the form closes when the service is at capacity. childrenslegalcentre.com

Online Safety

Professionals Online Safety Helpline …………………………………………………. email only helpline@saferinternet.org.uk, Monday to Friday 10am to 4pm. The former 0344 381 4772 telephone line has closed. For staff working with children. swgfl.org.uk

CEOP Safety Centre ……………………………………………………………………. online report To report child sexual abuse or exploitation online to the National Crime Agency. Not for immediate danger, which is 999. ceop.police.uk/Safety-Centre

Internet Watch Foundation ……………………………………………………………. online report Anonymous reporting of child sexual abuse images and videos found online, including AI-generated, animated and drawn images. No telephone line. report.iwf.org.uk

Report Remove ……………………………………………………………………………… online only A Childline and IWF service for an under-18 in the UK to have a sexual image of themselves removed from the internet. childline.org.uk

CEOP Education, formerly Thinkuknow …………………………………………….. online only Education resources for schools, children and parents. The thinkuknow.co.uk address now redirects here. ceopeducation.co.uk

UK Safer Internet Centre …………………………………………………………… 0345 601 3203 General enquiries, not a safeguarding line. For an incident, use the Professionals Online Safety Helpline above. saferinternet.org.uk

Parent Support

Coram Family Lives, formerly Parentline Plus ……………………………… 0808 800 2222 Monday to Friday 9am to 9pm; weekends 10am to 3pm. Live chat Monday to Friday 1.30pm to 9pm. England and Wales. familylives.org.uk

Self-Harm

Self Injury Support ……………………………………………………………………. 0808 800 8088 Mondays and Thursdays only, 7pm to 10pm. Text 07537 432 444, same hours. All genders are welcome; Thursday is staffed by women. selfinjurysupport.org.uk

Alumina, formerly Selfharm UK ………………………………………………………… online only Free online support groups for ages 10 to 17, run by the charity Youthscape. Parental permission is needed under 13. Not a crisis service. selfharm.co.uk

Harmless …………………………………………………………………………………….. referral only No helpline. Direct services are based in the East Midlands. Access is by self-referral or professional referral through the website. harmless.org.uk

NSHN Forum, the National Self Harm Network ………………………………….. online only An adult-oriented peer support forum with no age verification. For pupils, consider Childline, Shout or Alumina instead. nshn.co.uk

Sexual Abuse

We Stand, formerly MOSAC ……………………………………………………… 0800 980 1958 Monday to Thursday, 10am to 2pm. For non-abusing parents, carers and professionals affected by child sexual abuse. The old mosac.net address now belongs to an unrelated organisation. westand.org.uk

Stop It Now ……………………………………………………………………………… 0808 1000 900 Monday to Thursday 9am to 9pm; Friday 9am to 5pm. Closed weekends. Confidential and anonymous. For adults worried about their own thoughts or behaviour, about another adult, or about a child’s behaviour. stopitnow.org.uk

The Lucy Faithfull Foundation ……………………………………………………. 01527 591 922 An office and referrals line, not a support line. The charity runs Stop It Now, above, which is the number to ring for advice. lucyfaithfull.org.uk

Sexual Health

National Sexual Health Helpline …………………………………………………. 0300 123 7123 Monday to Friday 9am to 8pm; weekends 11am to 4pm. The NHS names this line for anyone who has been pushed into sex. nhs.uk

Brook ……………………………………………………………………………………………. online only No national telephone line, and Brook does not give advice by email or social media. Find a local Brook service through the website. brook.org.uk

Staff Support

Education Support, formerly Education Support Partnership ………….. 08000 562 561 24 hours, every day, free from UK landlines and mobiles. Also 0208 987 6212 where 0800 numbers cannot be reached. For serving, former and retired education staff across the UK, not for pupils or parents. educationsupport.org.uk

Whistleblowing

NSPCC Whistleblowing Advice Line …………………………………………… 0800 028 0285 Commissioned by the Home Office. For professionals worried that their own organisation may be putting children at risk, including where they are not certain. Opening hours are not published. Email help@nspcc.org.uk. Note this is a different number from the NSPCC Helpline. nspcc.org.uk